Customer Support
AI agents that know when to escalate to a human
Resolve routine tickets autonomously, surface context instantly, and hand off to humans seamlessly — with full conversation history.
The problem
Why this is hard today.
Chatbots that frustrate customers
Scripted chatbots can't handle nuance. Customers get stuck in loops, abandon the chat, and call the support line anyway.
Agents without guardrails
Autonomous agents that can't escalate are a liability. One wrong refund, one leaked detail, and trust is gone.
Context lost on handoff
When a bot hands off to a human, the conversation history disappears. The customer repeats everything. CSAT drops.
Architecture
How the three libraries compose.
Three libraries give your support agents superpowers — and your customers a seamless experience.
Agent
@ngaf/langgraphLangGraph interrupts let the agent pause before sensitive actions — refunds, account changes, escalations. Thread persistence preserves the full conversation across bot-to-human handoffs.
See Agent docs →Render
@ngaf/renderThe agent renders structured UI — order summaries, refund confirmations, knowledge base cards — instead of dumping text. Customers see clean, actionable information.
See Render docs →Chat
@ngaf/chatProduction-ready chat UI with streaming messages, tool call visibility, and interrupt panels. When the agent escalates, the human agent sees the full debug overlay with every step the AI took.
See Chat docs →What you ship
Capabilities the framework delivers.
Full conversation history across bot-to-human handoff — no repeating the question, no re-explaining the problem
Human approval gates on sensitive actions (refunds, account changes, escalations) via LangGraph interrupts
Tool-call replay for human agents on escalation — see every step the AI took before the handoff
Field report
The last-mile gap in Angular AI.
- Six production-readiness dimensions for Angular AI
- Concrete patterns — error boundaries, fallbacks, observability, deploy
- No vendor pitch. Just what we learned shipping it.
Already on the list? Download the PDF directly.
Support agents that make your team better
Download the field report or start a pilot. Resolve routine tickets, escalate the rest with full context, keep your customers happy.